At Tirebot USA, we value customer satisfaction and are committed to handling all complaints efficiently and transparently. Our complaints handling policy complies with Ordinance 200/2021 and Law No. 8078/1990, ensuring that all issues are addressed seriously and respectfully.
Complaints Handling System
Customer Commitment:
We value and effectively address complaints.
We are committed to complying with applicable laws and subject to applicable penalties.
Analysis and Action:
We critically analyze the results of complaints and take the necessary measures.
We define clear responsibilities for handling each complaint.
Response Deadlines:
We respond to any complaint to Inmetro within 15 calendar days.
We inform the complainant about the receipt, processing and conclusion of the complaint within the deadlines established internally.
Complaints Handling Procedure
Recording and Monitoring:
All complaints are recorded with a code or protocol number for follow-up.
We keep a detailed record of the treatment given and the current status of each complaint.
Responsible Team:
We formally indicate a qualified team with the freedom to handle complaints.
Contact
Means of Communication:
We provide a telephone number and other means of contact to handle complaints.
E-mail: sac@tirebot.com.br | Phone: +1 321-655-8623
Critical Analysis and Continuous Improvement
Annually, we conduct a critical analysis of the complaints received, implement corrective actions and identify opportunities for improvement. The results are recorded and used to continuously improve our processes.